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Frequently Asked Questions

Can I come in without an appointment if I am sick?

Yes, walk-ins are accepted, but it is best to call ahead and make an appointment.

What should I bring to my appointment?

For your first appointment it is important to bring your ID, insurance card, or verification of income if you would like to apply for a discount. You should also bring your, or your child’s, vaccine information, and all of your medications.

How do I see a counselor?

If you are an established medical patient, you may request an appointment with a therapist on your own or you may be referred by your medical provider. You or the provider may request a brief visit with a behavioral health provider during your medical visit.

Does my Provider need to know if I had to go to a hospital?

Yes! If you need to go to an emergency room, have a procedure done or see a specialist, it is important to tell them who your provider is and also let BCHC know so that we can update your medical record.

Why do I need to see the same provider?

Patients have better health outcomes when they see the same provider at each visit. This is a good way for us to get to know you and create an individualized plan of care.

When should I call if my child is sick?

Please contact us as soon as you think your child needs to be seen. You can bring your child in without an appointment, but it is best to call ahead.

What should I bring as verification of income?

Two pay stubs, last year’s W-2 form, a letter from your contractor/employer or a letter from a social service agency (such as the office for unemployment).

When will I receive my lab or X-ray results?

Result time varies according to the test being done; results for most tests are back within 1 week. We will notify you by mail when your results are available. Please call us if you have not received results within two weeks.

Can I call to have my prescription refilled?

Our providers strive to prescribe enough medication for the time until your next visit. However, we don’t want you to run out of your daily medications, so call us so we can help with refills or needed appointments.

Who qualifies for a sliding scale discount?

Bluegrass Community Health Center discounts are based on federal Poverty Guidelines, which consider household income and household size, to decide who is eligible for a sliding scale discount. no one will be denied access to service due to their inability to pay. Clerical staff can help you determine what this means for you.  Click here to see our sliding scale policy and sliding fee application.

Contact Us

Versailles Road Clinic

1306 Versailles Road
Suite 120
Lexington, KY 40504
Phone: (859) 259-2635
Fax: (859) 254-7874

Mon – Thurs: 8am to 8pm
Friday: 8am to 6pm
Saturday: 8am to 4pm

Eagle Creek Clinic

131 North Eagle Creek Drive
Lexington, KY 40509
Phone: (859) 263-2507
Fax: (859) 254-7874

Mon – Fri: 8am to 6pm
Saturday: Closed

New Life Day Center Clinic

224 North Martin Luther King Blvd.
Suite 200
Lexington, KY 40507
Phone: (859) 977-7474

Fax: (859) 254-7874

Mon-Fri: 8:30am-4:30pm

Clark County Clinic

100 Vaught Rd
Suite 1
Winchester, KY 40391
Phone: (859) 977-7482
Fax: (859) 254-7874

Mon – Fri: 8am to 4:30pm

Eagle Creek Pharmacy

131 North Eagle Creek Drive
Lexington, KY 40509
Phone: (859) 977-7481
Fax: (859) 369-2963

Mon – Fri: 9am to 5pm

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